Refund policy

We care deeply about your satisfaction. If there is a problem with your order, please get in touch with us at via our Contact Us page or hello@barburyhill.com including your order number and overview of the problem. We'll respond the same (working) day. 

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

If your item arrived damaged, please send us photos of this along with your order number, as this is a requirement of our producer’s refund process.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as baked goods, cheese, fish and meats.

We are unable to cancel or refund items that are perishable or made to order such as personalised items or freshly baked goods. If your item is not perishable or personalised and you wish to return it please contact hello@barburyhill.com to discuss returns options. Please note, return postage costs are paid by the customer unless otherwise indicated.